1. Introduction

This Privacy Policy describes the policies and procedures of NeuralVision – FZCO ("NeuralVision", "We", "Us", "Our") regarding the collection, use, and disclosure of your information when you use our Service, and your privacy rights under applicable law.

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Definitions

• Account — a unique account created for you to access our Service or parts of our Service.
• Company — NeuralVision – FZCO, THUB G106D, Dubai Silicon Oasis, Dubai, United Arab Emirates.
• Personal Data — any information that relates to an identified or identifiable individual.
• Service — the NeuralVision website and platform accessible at neuralvisionlab.com.
• Service Provider — third-party companies or individuals engaged to facilitate the Service on our behalf.
• Usage Data — data collected automatically from your use of the Service (e.g., IP address, browser type, pages visited).
• You — the individual or entity accessing or using the Service.

3. Data We Collect

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information, including:

• First name and last name
• Email address
• Institution or organization name (optional)
• Usage Data

Usage Data

Usage Data is collected automatically. It may include your device's IP address, browser type and version, the pages of our Service you visit, the time and date of your visit, time spent on pages, and other diagnostic data.

Tracking Technologies & Cookies

We use cookies and similar technologies to track activity on the Service. Types used include:

• Essential Cookies — required for the Service to function; cannot be disabled.
• Preference Cookies — remember your settings and preferences across visits.
• Analytics Cookies — help us understand how visitors interact with the Service (e.g., Google Analytics 4).

You can instruct your browser to refuse cookies. However, some parts of the Service may not function correctly without them.

4. How We Use Your Data

We use Personal Data for the following purposes:

• To provide and maintain the Service, including monitoring usage and performance.
• To manage your account and provide access to platform features.
• To respond to your inquiries submitted via our contact form or email.
• To send Service-related communications, such as security updates and maintenance notices.
• To improve our Service through data analysis and usage trends.
• To comply with legal obligations under UAE and applicable international law.

We do not sell your personal information to third parties.

5. Sharing Your Data

We may share your information only in the following limited circumstances:

• With Service Providers who assist in operating the Service (e.g., cloud hosting, analytics), subject to confidentiality obligations.
• For legal compliance — when required by law, court order, or governmental authority.
• In connection with a business transfer — if NeuralVision is involved in a merger or acquisition, with advance notice.
• With your consent — for any other purpose you explicitly authorize.

6. Data Retention

We retain your Personal Data only as long as necessary for the purposes described in this Policy, or as required by law. Usage Data is generally retained for a shorter period unless used for security analysis or legal compliance.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the Personal Data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your Personal Data.
• Object to or restrict certain processing activities.
• Data portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at support@neuralvisionlab.com. We will respond within 30 days.

8. Data Security

We implement industry-standard technical and organizational measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, contact us immediately and we will take steps to delete it.

10. Links to Third-Party Websites

Our Service may contain links to third-party websites. We have no control over their content or privacy practices and are not responsible for them. We encourage you to review the privacy policy of any site you visit.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting a notice on the Service and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Policy.